General / Maintenance
FREQUENTLY ASKED QUESTIONS
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FAQ list		 Where do I report damaged roads (potholes) or debris (rocks, mud, trees, dead animals) in roadways?
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THIS page		 In the event you discover any damage or obstruction in a public roadway that might pose a hazard to motorists, you should immediately contact the local law enforcement office nearest you.  If necessary, they in turn will contact the appropriate office of the Division of Highways .  Should the debris or damage not pose a serious hazard contact the County Maintenance Office to make a report.  If you wish to contact your County Maintenance Office consult the chart provided through the link at the right to find the information for your county. County Maintenance Offices
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FAQ list		 In case of an emergency involving roadways, (such as a slide or wash-out), who do I need to contact?
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THIS page		 In case of an emergency involving roadways that unexpectedly become unsafe, local law enforcement should be notified immediately in order that they may take the appropriate public safety measures.  They will follow through on contacting the Division of Highways to dispatch the necessary crew(s).  Dial 911
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FAQ list		 In bad weather how can I find out when my road will be cleared?
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THIS page		 The Division's maintenance crews work diligently to clear the roadways of debris after catastrophic events such as hurricanes.  Yet when these events occur, it is practically impossible to define specific schedules.  The Division has established policies regarding the order in which roads are cleared.  (Interstate highways first, Primary and Major Secondary roads next, then Paved Secondary roads, and then remaining secondary roads)  In the event an emergency rescue or evacuation must occur, contact the local Rescue Squad.  County Maintenance Offices
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FAQ list		 Who do I contact to request that a gravel road be scraped or new gravel applied?
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THIS page		 For maintenance on state maintained gravel roads contact your County Maintenance Office.  Someone there will be able to assist you and answer your questions.  If you wish to contact your County Maintenance Office click the link at the right for contact information for County Maintenance Offices. County Maintenance Offices
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FAQ list		 How do I request a culvert be installed in a driveway or to report a blocked culvert or ditch?
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THIS page		 Installing a culvert is a task that requires joint commitments and cooperation from the land owner and the Division of Highways.  To initiate such a request, or to report culvert or ditch blockage contact your County Maintenance Office.  If you wish to contact your County Maintenance Office follow the link at the right to find the information for your county.  County Maintenance Offices
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FAQ list		 Where do I report obstructed view at an an intersection?
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THIS page		 This is a matter to bring to the attention of your County Maintenance Office.  If you wish to contact your County Maintenance Office follow the link at the right . County Maintenance Offices
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FAQ list		 Where do I inquire about litter pickup along a road?
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THIS page		 If you wish to report a litter problem, or to volunteer in the "Adopt-A-Highway" program, contact your County Maintenance Office.  Each County from time to time devotes resources to litter pickup and each one also has a designated coordinator for the "Adopt-A-Highway" program.  Follow the link at the right for contact information for County Maintenance Offices.  The Department is not involved in enforcing litter laws.  These violations should be reported to the appropriate law enforcement agency. County Maintenance Offices
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FAQ list		 If my roadside needs to be mowed or if my property is damaged by a roadside mowing crew, who should I call?
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THIS page		 Mowing contractors are supervised through County Maintenance Offices.  If you have a request or problem regarding mowing, follow the link at the right for contact information for County Maintenance Offices. County Maintenance Offices
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FAQ list		 How can I get a road added to the State System?
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THIS page		 There is a specified procedure to add roads to the State System and approval must be granted before such additions can be made.  If you would like to pursue the addition of your road to the State System, contact your County Maintenance Office or the appropriate District Engineer's Office to receive information and guidance through the process.  Follow the link(s) at the right for contact information for County Maintenance Offices or District Offices.  District and County Maintenance Offices
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FAQ list		 When will a particular road be eligible for paving or resurfacing?
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THIS page		 This matter is determined by planning and budget allocations for your area.  Reports describing schedules for paving are often published periodically in local newspapers, but if you would like to check the status of a planned project or to suggest a road be included in consideration for the future, contact your County Maintenance Engineer.  Follow the link at the right for contact information for County Maintenance Offices and District Offices. District and County Maintenance Offices
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FAQ list		 Can I get a map of the county from the State?
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THIS page		 County maps are available at both County Maintenance Offices and at District Engineer's Offices.  The availability might be somewhat limited at County Offices, but should you wish to visit your District Office, they should have an ample supply of maps for their respective counties.  Follow the link at the right for contact information for County Maintenance Offices and District Offices. District and County Maintenance Offices
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FAQ list		 What is the NCDOT right of way on a particular road?
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THIS page		 To get the most accurate answer to that question you should contact the Right of Way Office in Wilmington.  An agent there should be able to assist you with any right of way questions you may have.  Follow the link on the right to view Right of Way department information as well as that of additional departments within the Division.  Right of Way
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FAQ list		 Who do I contact to obtain a permit for oversize, overweight, or overlength loads?
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THIS page		 In order to obtain an Overweight, Overlength, or Oversize Permit, you must contact the Central Permit Unit, located in Raleigh. . The phone number of the Central Permit Unit is 888-574-6683. Please have the following information ready when you call: 
  • Type vehicle being used for haul; (i.e., tractor/trailer or truck) 
  • Applicant's name, address, and telephone number 
  • Gross weight, gross licensed weight, total no. axles of combination 
  • Width (legal is 8') 
  • Length (overall length is from the front of the truck to the back of the trailer including overhang of load, if any) 
  • Height (legal is 13'6") 
  • Front overhang (if any), Rear overhang (if any) 
  • Commodity transported or towed 
  • Origin, destination, requested routes of travel (to include Interstate, US, NC, and County Road Numbers) 
  • Trailer license no. & state registered in, truck license no. & state registered in (If moving a mobile home you will need the serial number from the mobile home.) 
  • You will need to inform permit officer which District or Division DOT office is nearest you. (this will be where the issue is printed) 
After ordering the permit from the Central Permit Unit, a pre-issue will be printed in the local DOT office you provided at the time of application. Please call the local DOT office before pick-up to make sure your issue has been received. A fee of $ 12.00, $24.00, or $36.00 will be charged upon receipt of permit. 

 House moves are done through local Division and District Offices and require the same information as single trip permits. Local Town Police and officials must be notified and arrangements made for State Highway Patrol escort by the permitee. Fee for housemove application is $ 20.00. If the application is approved, there is no fee for the permit. Housemoves should be done by licensed housemovers. 

A copy of permit applications (for reference purposes) may be obtained from either the Division or any District office. 

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For further information, questions, or comments write, call or email: 
 Division Office 
Mike Lovell  
or 
District Offices 

District 1 
Pamela E. Rhodes  

District 2  
Dixie Bass  

District 3 
Nancy McMillan  
 

   
 
 
 
For comments regarding this page send a message to  Carla Schoonmaker.

Last updated Monday, March 8, 2010
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